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How can we help you?

Are you having technical issues or problems with your account? Check out the common solutions below.

If you’re unable to find an answer to your issue, or you have a question about our site, fill out the boxes below and we will provide an email response as soon as possible.

What can we help you with?

Describe the issue

Technical or account problems? Describe the issue you are having, including which browser you are using and the URL where the issue is occurring.

Attaching a screenshot or video can also help us solve the problem faster.

Upload a video or image

Show or describe the problem you are having.

Common Solutions

Ensure you are using a compatible browser. Peterson’s Test Prep is available via web-access and supports the latest versions of the following browsers: Google Chrome, Apple Safari, Mozilla Firefox, & Microsoft Edge. You should also enable pop-ups. Pop-up permissions are configurable in your browser settings.

On the login screen, please click “Forgot password?” and an email to reset your password will be sent to the email address provided at registration.

If your app is not loading correctly or you encounter any problems, make sure you have the latest version of the app. You can find this on the Apple App Store or Google Play and select ‘Update’. Deleting and reinstalling the app will also solve similar issues.

If you have purchased or renewed a subscription within the last 72 hours, please message us above with your name and email account associated with your account and we will process your refund.

Check out our Undergraduate School Search Peterson's Undergraduate Schools or our Graduate School Search Peterson's Graduate Schools to search by major, location, and school names.

Contact Support

Our focus is your success. Our support team is available Monday through Friday, 7:00am to 7:00pm, US Mountain Time. Send us an email any time and we will get back to you as soon as possible.

Email: support@petersons.com

Phone: 1-800-338-3282